Associate Renewal Sales Specialist (Customer Retention)

TL;DR

Associate Renewal Sales Specialist (Customer Retention): Driving industry-leading renewal rates and maintaining a large volume of renewals by building relationships with customers and identifying opportunities to decrease churn. Focus on negotiating time frames and resolving customer issues to ensure optimal customer experience.

Location: Manila, Philippines. Hybrid setup: 3 days in the office (Tuesday, Wednesday, and Thursday). Willingness to work on night shift.

Company

hirify.global enriches the lives of the people they serve—including their employees, customers, shareholders, partners, and communities by helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Collaborate with customers, partners, and internal stakeholders.
• Develop trusted relationships with key accounts and customer stakeholders to drive high ROI.
• Identify customer requirements and execute strategies to decrease churn.
• Maintain accurate customer records, including licenses and contact information.
• Advocate for the customer across various departments to resolve issues and ensure optimal experience.
• Negotiate and move time frames while closing sales with a very high customer experience

Requirements

• Outstanding communication skills, both verbal and written.
• Detail-oriented with a strong sense of urgency and business acumen.
• Strong problem-solving and customer service skills.
• Ability to develop a strong product understanding and system knowledge.
• 2+ years’ experience in a quota-carrying role and in a technical sales role.
• Bachelor’s Degree or equivalent work experience.

Culture & Benefits

• People-first company focused on enriching the lives of those they serve.
• Innovative, fast-paced environment with collaborative and accountable teams.
• Opportunities to build a career with an exceptional team and grow with the company.