Account Manager (EMEA)

TL;DR

Account Manager (EMEA): Building and maintaining strong customer relationships, managing renewals, and supporting account growth for a SaaS platform with an accent on customer retention, identifying upsell opportunities, and coordinating internal teams. Focus on proactively monitoring account health and delivering a seamless customer experience.

Location: Remote (EMEA). Must be located in the United Kingdom, or Ireland.

Salary: $85,000–$115,000 OTE (USD)

Company

hirify.global provides a platform for automated communication, enabling over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily.

What you will do

• Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships.
• Manage renewals and support account retention in partnership with Customer Success.
• Monitor account health and key performance indicators, identifying risks and opportunities early.
• Identify opportunities for expansion, upsell, or cross-sell and partner with Sales.
• Coordinate with internal teams—including Billing, Support, and Product—to resolve account-related questions and issues.
• Maintain accurate account data and activity in CRM tools and stay informed on product updates.

Requirements

• 1–2 years of experience for Associate Account Manager or 3+ years for Account Manager in a customer-facing role (Sales, Customer Success, Account Management, Support).
• Experience managing renewals, retention, and growth within an account portfolio (for Account Manager level).
• Clear, thoughtful written and verbal communication skills.
• Comfort working with CRM tools (or willingness to learn quickly).
• A collaborative, team-first approach to work.
• Must be located in the United Kingdom, or Ireland.

Culture & Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness, and a professional development budget.
• Inclusive benefits package supporting well-being and growth.
• Emphasis on customer empathy, clarity, collaboration, ownership, and curiosity.

Hiring process

• 30-minute video call with Recruiter.
• 45-minute video call with Hiring Manager.
• Take-home assignment.
• Assignment review call with the hiring team.
• Background check and employment verifications for final candidates.