Customer Renewals Sales Specialist

TL;DR

Customer Renewals Sales Specialist: Manages a high volume of subscription renewals, builds strong customer relationships, and drives multi-year contracts with an accent on customer retention and revenue growth. Focus on ensuring customer satisfaction, meeting individual monthly and quarterly renewal targets, and collaborating across teams for a smooth renewal process.

Location: Hybrid setup requiring 3 days in the office (Tuesday, Wednesday, and Thursday) in Manila, Philippines. Must be available for NA shift schedule.

Company

hirify.global is a people-first company focused on enriching the lives of its stakeholders and helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Manage a high volume of subscription renewals through calls and emails.
• Build strong relationships with customers by understanding their needs and addressing concerns.
• Present and explain renewal quotes, including creating customized pricing proposals.
• Drive 3-year paid annual contracts as the default length.
• Track and manage your renewal pipeline, ensuring opportunities are followed up and closed before expiration.
• Collaborate closely with Sales, Customer Success, and Support teams to ensure a smooth renewal process.

Requirements

• Strong customer communication skills (both written and verbal).
• Proven ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with CRM tools to track and manage customer interactions.
• A problem-solver who enjoys helping customers and finding win-win solutions.
• Collaborative mindset with the ability to work well across teams.
• Must be available for NA shift schedule.
• Hybrid setup: 3 days in the office (Tuesday, Wednesday, and Thursday) in Manila, Philippines.

Nice to have

• Experience in subscription renewals, customer success, inside sales, or account management.
• Familiarity with CRM platforms such as Salesforce and Outreach.
• Previous experience working with subscription-based or recurring revenue models.

Culture & Benefits

• A people-first company dedicated to enriching the lives of employees, customers, shareholders, partners, and communities.
• Work in an innovative, fast-paced environment that values collaboration, accountability, and empathy.
• Opportunity to build your career with an exceptional team.
• hirify.global is an Equal Employment Opportunity Employer.