Customer Renewals Sales Specialist

TL;DR

Associate Customer Renewals Sales Specialist (Software): Manage subscription renewals and build strong customer relationships with an accent on multi-year contracts and pipeline management. Focus on driving revenue growth, collaborating across teams, and ensuring customer satisfaction.

Location: Manila, Philippines with a hybrid setup requiring 3 days in the office (Tuesday, Wednesday, and Thursday) and availability for NA shift schedule.

Company

hirify.global is a people-first software company focused on delivering simple, powerful, and secure solutions to accelerate business transformation.

What you will do

• Manage a high volume of subscription renewals through calls and emails
• Build strong relationships with customers by understanding their needs and addressing concerns impacting renewal decisions
• Present and explain renewal quotes, including creating customized pricing proposals
• Drive 3-year paid annual contracts as the default contract length
• Track and manage renewal pipeline to ensure timely follow-up and closure
• Collaborate closely with Sales, Customer Success, and Support teams to ensure smooth renewal process

Requirements

• Must be available for NA shift schedule
• Hybrid work format with 3 days in office (Tuesday, Wednesday, Thursday)
• Strong customer communication skills, both written and verbal
• Proven ability to manage multiple priorities in a fast-paced environment
• Comfortable working with CRM tools to track and manage customer interactions
• Collaborative mindset and problem-solving skills

Nice to have

• Experience in subscription renewals, customer success, inside sales, or account management
• Familiarity with CRM platforms such as Salesforce and Outreach
• Experience with subscription-based or recurring revenue models

Culture & Benefits

• People-first company culture focused on growth and collaboration
• Opportunity to work with a world-class team in a fast-paced environment
• Equal Employment Opportunity Employer