Enterprise Customer Success Manager (Korean Speaking)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Managing strategic relationships with high-value customers to ensure adoption and retention with an accent on lifecycle management and ROI demonstration. Focus on driving product utilization, reducing churn, and identifying expansion opportunities within enterprise accounts.

Location: Remote (Global). The company is open to hiring in just about every country in the world.

Company

hirify.global is a global leader in user behavior analytics and insider risk management, providing an AI-driven approach to safeguarding organizational data and operations.

What you will do

• Act as the primary strategic partner and trusted advisor for the largest enterprise customers to maximize value and advocacy.
• Manage the end-to-end onboarding process, including implementation timelines, training, and adoption strategies.
• Collaborate with Product, Support, and Sales teams to advocate for customer needs and influence the product roadmap.
• Own the customer renewal process by proactively mitigating risks and ensuring high retention rates.
• Identify upsell and cross-sell opportunities within assigned accounts in coordination with Account Managers.
• Conduct strategic reviews and analyze customer health metrics (NPS, CSAT) to demonstrate ROI.

Requirements

• Professional-level fluency in both Korean and English (written and spoken).
• 5+ years of experience in a B2B customer-facing role, preferably in Customer Success or Account Management.
• Proven track record in driving customer adoption, retention, and expansion.
• Experience with HubSpot and Customer Success software such as ChurnZero.
• Strong organizational skills and ability to manage high-stakes stakeholder conversations.
• Available to work remotely from any location.

Nice to have

• Experience within the cybersecurity industry.

Culture & Benefits

• Fully remote work environment providing maximum flexibility since 2014.
• Competitive compensation and career growth opportunities.
• Flexible paid time off.
• Laptop reimbursement.
• Ongoing training and professional development programs.

Hiring process

• Up to 3 interviews, with the possibility of a streamlined process for some candidates.
• Mandatory reference and background checks for all roles.