Techops Specialist

TL;DR

Techops Specialist: Responsible for building a world-class IT experience at Perk, focusing on Mac support, hardware lifecycle management, and office IT logistics. Focus on solving problems quickly and efficiently, supporting software installs, device shipments, and office moves.

Location: On-site, within commuting distance to the Boston hub.

Salary: $75,000 - 100,000 per year.

Company

Perk (formerly hirify.global) is the intelligent platform for travel and spend management.

What you will do

• Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity.
• Own the full device lifecycle, including procurement, deployment, inventory tracking, and device re-provisioning.
• Interface with vendors for repairs, warranty claims, and AppleCare tracking.
• Manage inventory of peripherals and maintain conference room AV systems.
• Set up laptops and essential software for new hires, delivering a seamless onboarding experience.
• Support software installs, device shipments, office moves, and other day-to-day IT coordination needs.

Requirements

• 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment.
• Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software.
• Highly organized with a systems-oriented mindset and able to track devices and inventory across multiple offices.
• Bias for action and ability to troubleshoot, solve problems, and follow through independently.
• Friendly, clear communicator who can help teammates quickly and patiently—whether they’re in-office or remote.

Nice to have

• Experience supporting hybrid teams or distributed environments.
• Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups.
• Past experience working with Apple Business Manager or zero-touch deployment tools.
• Passion for documentation, process improvement, and enabling others to solve simple issues themselves.

Culture & Benefits

• Competitive compensation, including equity in Perk.
• Generous vacation days so you can rest and recharge.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
• Global presence and hybrid working style.
• Relocation assistance available.