Senior IT Service Desk Engineer

TL;DR

Senior IT Service Desk Engineer: Supporting and empowering hirify.global business units by ensuring a smooth and highly performant technology experience with an accent on triaging requests, troubleshooting network issues, and managing computing resources. Focus on identifying trends, implementing innovative solutions, and proactively maintaining workstations.

Location: Remote-hybrid with ability to work from Boston office 1-3 days per week. Must be legally authorized to work in the US, as hirify.global does not sponsor work visas or permanent residence.

Salary: $122,000–$154,000 annually.

Company

hirify.global is a leading food for work technology company in the US, connecting workplaces to over 100,000 restaurants nationwide.

What you will do

• Triage and prioritize service desk tickets, ensuring clarity and transparency into the resolution process.
• Monitor Tier two queue for escalations and prioritize projects with IT Operations.
• Troubleshoot network connectivity issues in Meraki & Fortigate environments.
• Assemble, install, upgrade, and configure new hardware, software, and applications in Mac and Windows environments.
• Onboard and offboard employees via Okta and other internal tools.
• Train, mentor, and coach junior IT Service Desk members on department policies and procedures.

Requirements

• Experience in providing support for Mac & Windows endpoint fleets via JAMF & NinjaOne.
• Experience supporting Google Apps (Google Workspace) and modern enterprise SaaS platforms (Slack, Okta, Google, Zoom, O365).
• Experience administering Atlassian products (Jira/Confluence).
• Working knowledge of Zoom Room Video Conferencing.
• Ability to work from the Boston office 1-3 days per week.
• Must be legally authorized to work in the US.

Culture & Benefits

• Market competitive salary and stock options.
• 12 paid holidays and flexible PTO.
• 401K with hirify.global match.
• Health/dental/FSA, long-term disability insurance, mental health and family planning resources.
• Remote-hybrid work flexibility.
• Opportunities to grow your career in an innovative, high-performing environment.