IT Support Engineer

TL;DR

IT Support Engineer: Acting as the primary point of contact for end-user IT support across hardware, software, and connectivity issues, with an accent on macOS environment support, Office 365 administration, and MDM solutions. Focus on troubleshooting day-to-day IT issues, owning onboarding/offboarding processes, and maintaining IT documentation.

Location: Onsite in New York, USA with rare travel across the US & Canada.

Company

hirify.global is a company seeking an experienced IT Support Engineer to provide hands-on, support-focused assistance.

What you will do

• Act as the primary point of contact for end-user IT support across hardware, software, and connectivity issues.
• Troubleshoot and resolve day-to-day IT issues, escalating when appropriate and owning issues through to resolution.
• Support and configure macOS environments, including MacBook setup and troubleshooting.
• Manage onboarding and offboarding processes, including device preparation, access provisioning, and asset tracking.
• Administer Microsoft Office 365 for end users (accounts, permissions, licensing, security settings).
• Diagnose and resolve networking-related issues and maintain clear, up-to-date IT documentation.

Requirements

• 2–3+ years of experience in IT support, desktop support, or a similar user-facing IT role.
• Strong hands-on experience supporting macOS environments and end users.
• Experience administering Microsoft Office 365 in a support context.
• Experience managing endpoints with Jamf and/or Microsoft Intune.
• Solid understanding of networking fundamentals relevant to troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, firewalls).
• Excellent communication skills and a friendly, approachable support style.

Nice to have

• Experience supporting distributed or multi-office teams.
• Exposure to security best practices and endpoint protection tools.

Culture & Benefits

• Work autonomously, taking ownership of support issues end-to-end.
• Enjoy being close to users and solving problems day to day.
• Proactively identify recurring issues and suggest improvements to tools and processes.
• Work with vendors and third-party providers to resolve support issues when required.
• Maintain a high level of service with patience and empathy for users.
• Operate in an organized, detail-oriented, and reliable environment.