Senior Executive IT Support Staff Professional (AI)

TL;DR

Senior Executive IT Support Staff Professional (AI): Providing top-tier on-site and remote IT support for global Executive and VP-level employees with an accent on quick troubleshooting, maintaining confidentiality, and supporting AI-related tools. Focus on ensuring optimal performance of executive systems, managing home network and AV setups, and documenting best practices.

Location: Hybrid in Santa Clara, CA, USA, with 10% domestic and international travel required. Applicants must be eligible to access U.S. export-controlled information.

Salary: $88,110–$132,000 per annum

Company

hirify.global provides semiconductor solutions that are essential building blocks for data infrastructure, enabling new possibilities across enterprise, cloud, and AI architectures.

What you will do

• Provide on-site and remote IT support to Executives and high-profile employees.
• Quickly troubleshoot technical issues to minimize downtime.
• Support AI-related tools and applications.
• Assist with home network and AV system setups.
• Travel as needed for executive meetings and corporate events.
• Maintain confidentiality and discretion in executive support.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 7+ years of IT support experience, with 3+ years in an executive or VIP support environment.
• Extensive experience with Windows and macOS operating systems.
• Proficiency in Microsoft 365, Active Directory, VPNs, and cloud solutions.
• Strong communication and interpersonal skills to interact with executives professionally.
• Ability to work under pressure, manage urgent requests, and provide after-hours support.
• Willingness to travel (10% domestic and international).
• Must be eligible to access U.S. export-controlled information.

Nice to have

• JAMF admin experience.

Culture & Benefits

• Comprehensive benefits supporting financial, family, mental, and physical health.
• Employee stock purchase plan with a 2-year look back.
• Family support programs and robust mental health resources.
• Recognition and service awards program.

Hiring process

• AI tools (transcription, real-time answer generators like ChatGPT or Copilot) are not permitted during interviews.
• Use of AI tools without prior instruction will result in disqualification.