IT Analyst

TL;DR

IT Analyst: Supporting company-wide endpoints and access management in a regulated federal environment with an accent on systems access, troubleshooting, and user administration. Focus on identifying risks, improving processes, and ensuring IT operational continuity.

Location: Onsite in Santa Barbara, California. This is an in-office position with an expectation of being in the office five days a week.

Salary: $74,000–$85,000 a year

Company

hirify.global is a SaaS leader in digital health, transforming patient experience with AI-powered virtual agents for the patient journey, trusted by 1,000+ provider organizations.

What you will do

• Manage systems access and resources for employees, ensuring up-to-date user access.
• Troubleshoot issues with endpoints, mobile devices, and networking.
• Identify risks and areas for improvement within the IT framework.
• Test and analyze IT system and software performance.
• Prioritize and resolve IT concerns, escalating serious issues to relevant stakeholders.
• Document processes, maintain HelpDesk records, and collaborate cross-functionally.

Requirements

• Experience with SaaS-based administration.
• 2-5 years experience working in a HelpDesk or other Information Technology role.
• IT asset management experience.
• Familiarity with MacOS administration.
• Excellent communication skills, and an ability to collaborate with members of various teams.
• Good problem analysis, problem-solving, and judgment skills.
• Ability to meet criteria for a government background check.
• Adherence to internal policies for access control, asset management, and operational continuity.

Nice to have

• Scripting and Networking experience.
• Experience with ISO 27701.
• Healthcare experience.
• Experience working with distributed teams.
• Identity Access Management experience (Okta, Rippling, OneLogin).

Culture & Benefits

• Full health benefits (medical, dental, and vision), flexible spending accounts.
• Company paid life insurance, short-term & long-term disability, company equity, 401(k).
• Manager development cohorts and employee development funds.
• Generous time off, company holidays, Winter & Summer break.
• Employee Resource Groups (ERGs) for belonging.

Hiring process

• Introductory Call with Talent Acquisition (20-30 min).
• Hiring Manager Video Interview (30 min).
• Cross Functional Partner Interview (30 min).
• Leadership Interview (30 min).