It Engineer

TL;DR

IT Engineer: Providing full spectrum of IT support to the firm with an accent on troubleshooting and resolving escalated IT requests. Focus on designing, implementing, maintaining, and securing all IT systems and the entire SaaS software stack.

Location: This role requires an in-office presence 5 days a week in our San Francisco, CA office.

Salary: $189,000 - $221,000

Company

hirify.global (a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology.

What you will do

• Deliver a first-class customer service experience for everyone who interacts with the technical systems of the firm.
• Troubleshoot and resolve escalated IT requests from across the entire organization, especially the Executive Suite.
• Design, implement, maintain, and secure all IT systems and the entire SaaS software stack.
• Lead IT projects, coordinating cross-functional and distributed teams.
• Uphold, enforce, and improve the firm's IT security posture through planning and execution of all IT activities.
• Author and publish high quality documentation and knowledge base articles.

Requirements

• 6+ years experience in systems, networking, or security administration and experience in client-facing IT roles.
• Growth mindset, tech-native, resourceful, optimistic and proactive attitude.
• Strong troubleshooting skills to diagnose and resolve technical issues.
• Exceptional communication skills, both verbal and written.
• Strong MacOS and Windows skills are required.
• Experience with administering SaaS tools (e.g. Okta, JAMF, Google Workspace, etc.) is required.

Culture & Benefits

• Participate in the a16z carry program and various discretionary bonus programs.
• Health, dental, vision, disability, life insurance.
• 401K plan.
• Vacation and sick leave.
• We do only first class business and only in a first class way.