Account Manager (TravelTech)

TL;DR

Account Manager (TravelTech): Managing and growing a portfolio of long-tail accounts within the Benelux and Nordics markets, focusing on maximizing customer usage and identifying growth opportunities. Focus on developing deep customer engagement, leveraging data analytics for business reviews, and ensuring smooth product integrations.

Location: Hybrid, requires being based within commuting distance of our hubs.

Company

hirify.global (formerly Travelhirify.global) is an intelligent platform for travel and spend management, trusted by over 10,000 companies worldwide.

What you will do

• Manage a portfolio of long tail customers in Benelux and Nordics.
• Develop high engagement with accounts and key decision makers.
• Understand customer business to maximize hirify.global usage and identify growth opportunities.
• Act as a hirify.global product expert to meet and exceed up-selling and cross-selling targets.
• Provide clients with regular business reviews, reports, and presentations using data analytics.
• Identify and solve common account problems, ensuring long-term solutions.

Requirements

• Fluent level of English, both spoken and written.
• Relevant account management or customer success experience.
• Outstanding presentation and communication skills.
• Great prioritization and time management skills.
• Result-oriented mindset with a focus on customer satisfaction.
• Ability to analyze and translate data for customers.
• Must be based within commuting distance of our hubs.

Nice to have

• Background within a SaaS or travel-tech business.
• Empathetic, honest, open, and trustworthy team player.
• Focused, determined, and open to feedback.

Culture & Benefits

• Competitive compensation and equity ownership.
• Generous vacation days plus public holidays.
• Choice of private healthcare or gym allowance.
• Life insurance and parental leave (17 weeks paid).
• Access to Spring Health for therapy and coaching sessions.
• Flexible compensation plan.
• 20 "Work from Anywhere" days per year.
• Language lessons (English, Spanish, Catalan) and four-week paid sabbatical after 5 years.
• Relocation support to company hubs for certain roles.