Customer Success Manager (Buy Side)

TL;DR

Customer Success Manager (Buy Side): Partnering with public sector customers to drive product adoption, ensure desired outcomes, and build long-term value creation. Focus on understanding procurement goals, guiding effective solution usage, and navigating complex public procurement challenges.

Location: Hybrid workplace (working onsite at the office and from home). Must be based in or have existing work authorization for one of the following countries: Sweden, Denmark, Norway, Germany, Netherlands, UK, or Finland.

Company

hirify.global is a fast-growing technology company revolutionizing public procurement by making it accessible and effortless for public buyers and suppliers.

What you will do

• Build and maintain strong, long-term relationships with a portfolio of buy side customers.
• Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.
• Drive product adoption and ensure customers achieve desired outcomes with hirify.global solutions.
• Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways.
• Collaborate with Sales, Product, Support, and other teams to ensure a seamless customer experience.
• Represent the Voice of the Customer internally, influencing product and service enhancements.

Requirements

• Strong experience (3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment.
• Experience working with public sector customers.
• Strong interpersonal and communication skills.
• Demonstrated ability to manage multiple customer accounts efficiently and prioritize.
• Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations.
• Familiarity with CRM/CS tools (i.e., Hubspot).
• Fluency in English (written and spoken) and at least one of Swedish, Norwegian, Danish, Dutch, German, or Finnish.

Nice to have

• Experience working with public sector organizations, procurement processes, or complex multi-stakeholder environments.
• Experience in scaled customer engagement and retention strategies.

Culture & Benefits

• Hybrid work to support work-life balance.
• Health and insurance plans (may differ per country/office).
• Pension plans.
• Paid parental leave.
• Social happenings and competitive salary packages.
• International environment with ambitious and dedicated colleagues.

Hiring process

• Applications are reviewed continuously.
• Candidates' profiles will be considered for upcoming opportunities that match skills, experience, and interests.