Strategic Saas Account Manager (Fintech)

TL;DR

Strategic Saas Account Manager (Fintech): Develops and supports enterprise customers in the hospitality segment, focusing on driving growth, product adoption, and stakeholder management. Focus on building business partnerships, leveraging data, and ensuring an excellent customer experience through collaboration with cross-functional teams.

Location: Hybrid working model with flexibility to balance office collaboration and remote work in Amsterdam, North Holland, Netherlands.

Salary: Not specified.

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Act as the main point of contact for strategic hospitality customers, driving growth, retention, and product adoption.
• Develop and execute strategic account plans, analyze usage data, and mitigate risks.
• Build strong relationships with C-level and operational stakeholders, positioning hirify.global as a strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams.
• Collect customer feedback and share it with relevant teams to optimize the customer journey.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Strong understanding of SaaS metrics and the ability to use them to manage your portfolio.
• Fluent business-level Dutch and English.
• Experience managing complex, multi-level stakeholder structures and engaging with C-level, operations, and technical teams.
• A strong sense of ownership; hands-on, data-driven, and highly skilled in relationship management.

Nice to have

• Experience in the hospitality, POS, or hospitality tech industry is a plus.

Culture & Benefits

• Hybrid working model: Flexibility to balance office collaboration and remote work.
• Equity program: Be an owner, not just an employee!
• €400 Health & Wellness budget per year for sports, wellness, or anything that boosts your energy.
• Pension plan with company contributions.
• Mental health support: Access to wellbeing and coaching services.
• Regular team events & lunches: celebrate success together.