Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Resolving technical issues and troubleshooting problems related to hirify.global's Conversational AI platform, with an accent on delivering empathetic and proactive customer service. Focus on developing deep expertise in AI systems, collaborating with cross-functional teams, and driving technical issues to resolution.

Location: Remotely in the UK, with opportunities to collaborate in person at their London co-working space.

Company

hirify.global is a fast-growing startup in Generative AI, revolutionizing customer service with its voice-first GenAI platform for contact centers.

What you will do

• Analyze and promptly respond to customer queries related to the hirify.global platform.
• Develop deep expertise in hirify.global's systems and evolve into an “Agent Builder.”
• Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering.
• Take ownership of technical issues, drive them to resolution, and involve senior engineers or product owners when needed.
• Proactively suggest improvements to elevate the overall customer experience.
• Contribute to shaping and improving customer support processes, documentation, and best practices.

Requirements

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in the tech or SaaS environment.
• Strong collaboration skills and a supportive mindset toward teammates.
• Proven ability to troubleshoot technical problems, identify root causes, and communicate solutions clearly.
• Ability to thrive in a fast-paced and sometimes ambiguous environment.
• Experience with ticketing and CRM tools.
• Excellent communication skills in English (both written and spoken).
• Basic working knowledge of APIs, using logs, and debugging tools.

Nice to have

• Basic understanding of JavaScript and/or TypeScript.

Culture & Benefits

• Global Collaboration with supportive, international teams in Berlin and New York City.
• Hybrid work model offering remote freedom with opportunities to collaborate in London.
• Attractive Compensation Package, including competitive salary, equity options, and performance-based bonus.
• Dedicated budget for training, conferences, and professional development.
• Flexible working hours, 28 days of vacation, and the opportunity for workation.
• Dynamic, diverse, and inclusive team culture with flat hierarchies and regular social events.

Hiring process

• Recruiter video call
• Meet your manager
• Technical Interview
• Bar Raiser Interview