Customer Success Executive

TL;DR

Customer Success Executive: Managing customer relationships, from onboarding new users to providing ongoing support for a platform offering accounting, payroll, and HR software. Focus on collecting feedback, creating documentation, and facilitating demos to drive subscription renewals and ensure efficient customer engagement.

Location: Hybrid in Duleek. Must have the right to live and work in Ireland or the UK.

Company

hirify.global provides industry-leading software solutions for accountants and bookkeepers across the UK and Ireland, focusing on payroll, accounts, and HR practices.

What you will do

• Manage end-to-end customer relationships, including onboarding, training, and support.
• Collect and analyze customer feedback to drive subscription renewals and initiatives.
• Create and update customer-facing documentation on the helpdesk.
• Facilitate demos and webinars to showcase the TimeKeeper platform to new customers.

Requirements

• Right to live and work in Ireland or the UK is required.
• 1+ year experience in Customer Success.
• Excellent interpersonal and communication skills, both written and verbal.
• Highly computer literate, comfortable with Google Suite.
• Good organizational skills with the ability to manage conflicting priorities.
• Proactive attitude with initiative and a focus on continuous improvement.

Culture & Benefits

• Opportunity to work with cutting-edge AI technology in payroll and accounting.
• Collaborative and innovative team environment.
• Professional development and growth opportunities.
• Competitive compensation and benefits package.
• Safe, inclusive, and supportive workplace with equal opportunities.

Hiring process

• Application review by hiring manager.
• Screening call with recruitment team.
• Psychometric testing.
• First and second stage interviews.
• Conditional offer followed by reference and right to work checks.