Incident Manager

TL;DR

Incident Manager: Managing incident and problem processes across data center infrastructure, coordinating between internal teams and external partners. Focus on process improvement, automation, and ensuring quick and effective resolution of hardware, firmware, and IT operational issues.

Location: You're welcome to work in our office in Amsterdam, The Netherlands.

Company

hirify.global is a cloud computing company focused on serving the global AI economy, providing tools and resources for AI cloud infrastructure.

What you will do

• Lead Incident and Problem Management for hardware, firmware, and IT operational issues.
• Coordinate between the IT Infrastructure team, Engineering, and external vendors/contractors to resolve issues.
• Manage and maintain the Knowledge Base and service operation documentation.
• Drive process improvements and follow up on corrective actions.
• Identify opportunities for automation to prevent incidents and detect issues early.

Requirements

• Proven experience in Incident and Problem Management.
• Strong understanding of data center operations, server, and network equipment.
• Hands-on experience in process design and implementation.
• Technical background in troubleshooting data center IT hardware.
• Excellent communication and coordination skills.
• Strong data analysis and scripting skills.
• High proficiency in spoken and written English.

Nice to have

• ITIL or equivalent service management certification.
• Driving license (category B).

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within hirify.global.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.