Customer Support Consultant

TL;DR

Customer Support Consultant: Providing high-quality support to B2B clients, assisting with onboarding, daily usage, and issue resolution with an accent on accurate information and effective solutions. Focus on escalating complex cases to development teams and maintaining high levels of customer satisfaction.

Company

hirify.global provides customer support services to B2B clients.

What you will do

• Provide high-quality customer support via chat, email, and phone.
• Provide accurate information, guidance, and solutions to customer requests.
• Collaborate with the development and product teams to escalate and resolve complex cases.
• Understand customers’ needs and deliver constructive feedback to the management team.
• Follow up with clients to ensure issues are resolved and satisfaction is maintained.

Requirements

• English: C1 level or higher
• At least 1–2 years of support experience.
• Ability to understand and navigate software products effectively.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with a professional communication style.
• Good organizational skills and attention to detail.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Proficiency in Arabic.

Culture & Benefits

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT+4.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Responsive management interested in your growth and long-lasting cooperation.