Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Contributing to customer satisfaction, growth, and margin within existing accounts in the North American market with an accent on understanding customer business, identifying growth opportunities, and leveraging data analytics for business reviews. Focus on up-selling, cross-selling hirify.global products, and developing strong client relationships to solve common account issues.

Location: Hybrid, must be based within commuting distance of our Boston hub

Salary: $72,000–$84,000 (base + commission)

Company

hirify.global is an intelligent platform for travel and spend management, trusted by over 10,000 companies globally.

What you will do

• Own a portfolio of SMB customers and develop high customer engagement.
• Understand customer business to maximize hirify.global usage and identify growth opportunities.
• Leverage data analytics for regular business reviews and presentations to senior stakeholders.
• Become an expert on hirify.global products to meet quarterly up-selling and cross-selling targets.
• Develop strong client relationships to shape their business travel programs.
• Identify and solve common account problems in a timely manner with long-term solutions.

Requirements

• Relevant account management or customer success experience.
• Outstanding presentation, communication, prioritization, and time management skills.
• Result-oriented mindset with a focus on customer satisfaction.
• Strong ability to analyze and translate data for customers.
• English: B2 required.
• Work format: Hybrid, 3 days per week in-office.
• Location: Must be based within commuting distance of our Boston hub.

Culture & Benefits

• Competitive compensation including equity and generous vacation days.
• Comprehensive medical, dental, vision, life, and disability benefit plans.
• Financial benefits: 401k/Roth with company matching, HSA/FSA plan.
• Access to Wellhub, family services (adoption, paid parental leave).
• Hybrid working style with 3 days in-person at a hub.
• Unforgettable hirify.global events and professional development opportunities.
• Mental health support tool and 20 "work from anywhere" days per year.