Client Operations

TL;DR

Client Operations: Driving day-to-day execution for a key client relationship, including onboarding, configuration, and issue investigation for a B2B SaaS platform with an accent on client delivery, product execution, and technical problem-solving. Focus on using AI tools to accelerate workflows, managing shifting priorities, and ensuring outcomes are delivered in complex client use cases.

Location: Remote from South Africa. Working hours primarily align with UK working hours across weekdays.

Salary: Up to ZAR 600,000

Company

hirify.global is a high growth B2B SaaS platform that enables companies to integrate Stories into their owned and operated platforms for user engagement and advertising revenue.

What you will do

• Own day-to-day execution for a key client relationship.
• Drive onboarding, configuration, feature rollouts, and ongoing initiatives.
• Translate client needs into clear actions and priorities.
• Work closely with engineering and product teams to unblock progress.
• Investigate delivery or technical issues to understand root causes.
• Use AI tools to accelerate workflows, documentation, analysis, and delivery.
• Improve internal processes, documentation, and delivery playbooks over time.
• Take responsibility for outcomes, even when requirements evolve or are initially unclear.

Requirements

• Experience in a hands-on role such as client operations, product operations, implementation, delivery, or technical account management.
• Strong sense of ownership and accountability.
• Comfort working with technical or complex systems.
• Comfort using AI tools to work more efficiently, or a clear willingness to adopt them quickly.
• Ability to operate effectively in ambiguous or fast-moving situations.
• Clear communicator with both technical and non-technical stakeholders.

Nice to have

• Experience working with large or complex clients.
• Exposure to SaaS platforms, integrations, or developer-facing products.
• Experience in sports, media, or content platforms.
• Experience using AI to improve workflows, automation, or decision-making.
• Startup or scale-up experience.

Culture & Benefits

• Fully remote working anywhere in South Africa.
• 33 Days Paid Leave and additional benefits.
• Work with a high growth product relied on by leading global brands, particularly within sports.
• Flexible working hours primarily aligning with UK working hours across weekdays.
• Opportunity to work with the latest hardware, tech stack, and tools.

Hiring process

• On-demand video interview using Hirevire.
• Video interview with the hiring manager.
• Take-home task.