Technical Customer Success Lead (AI)

TL;DR

Technical Customer Success Lead (AI): Driving adoption, retention, and expansion for Enterprise and high-value customers with an accent on API offering and post-sales relationships. Focus on technical troubleshooting, coordinating renewals, and informing product decisions.

Location: Remote across Europe with monthly Paris office visits (fully reimbursed). Work flexibly from anywhere in Europe within a 3-hour flight from Paris (HQ). Visa sponsorship and relocation support are only available for roles based in France.

Compensation: €80-85k base salary + variable (based on NRR attainment) + Stock-Options/BSPCE

Company

hirify.global is an AI photo editor that launched in 2020 and has become the world's most popular AI photo editor, serving individual creators and major enterprises.

What you will do

• Own the success of Enterprise and high-value customers, guiding them from onboarding to long-term adoption and expansion.
• Lead customer onboarding, technical demos, and ongoing account management, ensuring measurable product usage and satisfaction.
• Act as the first line of technical troubleshooting, clearly documenting issues and escalating when needed.
• Partner with Product, ML, Engineering, and Sales to coordinate renewals, feature testing, and customer-driven improvements.
• Capture, structure, and share customer feedback and account insights to inform product and business decisions.

Requirements

• Proven experience managing Enterprise or high-value SaaS customers, ideally in a technical or API-driven environment.
• Strong understanding of frontend and backend concepts, with the ability to advise and troubleshoot with technical stakeholders.
• Experience providing first-line technical support and working effectively with engineering-minded users.
• Comfortable operating in a fast-paced startup environment with autonomy, async communication, and distributed teams.
• Clear, structured communicator able to manage multiple stakeholders and priorities simultaneously.
• Must be able to work flexibly from anywhere in Europe within a 3-hour flight from Paris.

Nice to have

• Experience working with APIs, AI/ML products, or developer-focused platforms.
• Additional languages beyond English.

Culture & Benefits

• Work flexibly from anywhere in Europe within a 3-hour flight from Paris.
• Regular team gatherings, including in-person onboarding in Paris (1–2 weeks), yearly company offsite, team retreats, and quarterly in-person meetings.
• 30 days annual leave plus local public holidays.
• Competitive equity package with stock options/BSPCE.
• €1,000 one-time home office grant OR €400/month co-working space stipend.
• €1,000 annual learning and development budget.
• Private health insurance and access to personalised mental health support via MokaCare.
• Sports and cultural activities reimbursement.
• Relocation support (up to €10k) for those choosing to move to France (visa + housing support).

Hiring process

• Screening call with Talent Manager (30 min).
• Technical interview with Hiring Manager (45 min).
• Take-home assignment and live review with the team (45 min).
• Culture fit interviews and meet the team (~3h total).
• Reference check and offer.