Technical Customer Success Lead (AI)

TL;DR

Technical Customer Success Lead (AI): Driving adoption, retention, and expansion for Enterprise customers, with a strong focus on API offerings and acting as a technical and strategic partner. Focus on leading customer onboarding, technical troubleshooting, and coordinating customer-driven improvements with product and engineering teams.

Location: Remote across Europe with monthly Paris office visits (fully reimbursed). Work flexibly from anywhere in Europe within a 3-hour flight from Paris (HQ). Relocation support (up to €10k) is available for those choosing to move to France.

Company

hirify.global is an AI photo editor launched in 2020, processing over 5 billion images annually and serving both B2C and B2B clients.

What you will do

• Own the success of Enterprise and high-value self-serve customers.
• Lead customer onboarding, technical demos, and ongoing account management.
• Act as the first line of technical troubleshooting, documenting and escalating issues.
• Partner with Product, ML, Engineering, and Sales to coordinate renewals and improvements.
• Capture, structure, and share customer feedback and account insights.

Requirements

• Proven experience managing Enterprise or high-value SaaS customers, ideally in a technical or API-driven environment.
• Strong understanding of frontend and backend concepts for advising and troubleshooting.
• Experience providing first-line technical support and working with engineering-minded users.
• Comfortable operating in a fast-paced startup environment with autonomy, async communication, and distributed teams.
• Clear, structured communicator able to manage multiple stakeholders and priorities simultaneously.

Nice to have

• Experience working with APIs, AI/ML products, or developer-focused platforms.
• Additional languages beyond English.

Culture & Benefits

• Work flexibly from anywhere in Europe within a 3-hour flight from Paris (HQ).
• Regular team gatherings, including in-person onboarding in Paris and yearly company offsite.
• 30 days annual leave plus local public holidays.
• Competitive equity package with stock options/BSPCE.
• €1,000 one-time home office grant OR €400/month co-working space stipend.
• €1,000 annual learning and development budget.
• Private health insurance and access to personalised mental health support.
• Sports and cultural activities reimbursement.
• Relocation support (up to €10k) for those choosing to move to France (visa + housing support).

Hiring process

• Screening call with Talent Manager.
• Technical interview with Hiring Manager.
• Take-home assignment and live review with the team.
• Culture fit interviews and meet the team.
• Reference check and offer.