Manager, Retention

TL;DR

Manager, Retention: Overseeing a team of Retention Specialist Coaches focused on re-engaging customers looking to cancel, with an accent on motivating teams, cultivating a collaborative environment, and ensuring positive customer experiences. Focus on developing a high-performing team and delivering best-in-class support for service professionals.

Location: Remote (United States)

Salary: $51,900–$57,750 base salary (OTE $74,000–$82,500)

Company

hirify.global is a rapidly growing startup founded in 2013, providing easy-to-use software tools for home service professionals to streamline business operations, grow profitably, and save time.

What you will do

• Drive key team metrics related to customer retention and success, such as save rates and first 30-day success metrics.
• Manage team schedules and daily attendance to ensure adequate staffing.
• Create a supportive environment, invest in team members' development, and lead training/coaching sessions.
• Conduct 1:1 sessions to identify growth opportunities for team members.
• Stay updated on product changes and features, sharing knowledge with the team.
• Support hiring efforts by conducting interviews and candidate reviews.

Requirements

• 2+ years experience in full-time customer support, account management, or sales.
• 1+ years experience leading teams of 10+ people.
• Experience using AI tools to increase quality and efficiency of work.
• Bachelor's degree or equivalent experience in a related field.
• Strong organizational and leadership skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction.

Culture & Benefits

• Generous benefits program including medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• Culture built on innovation, valuing big ideas and investing in team member careers.