Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Serving as a primary technical contact and trusted advisor for strategic customers on the hirify.global platform with an accent on proactive health checks, product training, and best practices. Focus on resolving complex technical challenges, advocating for customer needs with Product Leadership, and driving customer success and renewals.

Location: Remote from Spain, Italy, United Kingdom, or Israel

Company

hirify.global is a global leader in cybersecurity, protecting organizations with the world's most advanced AI-native platform.

What you will do

• Serve as primary technical contact and augment customer support teams.
• Onboard new Elite tech touch customers and ensure their success through proactive health checks and product training.
• Lead efforts with internal hirify.global stakeholders and Product Leadership to address customer feedback and feature needs.
• Act as a solution expert from the Security Operations Center (SOC) to the C-suite.
• Research complex technical issues, provide recommendations, and drive escalations to resolution.
• Manage renewal risk and collaborate with sales executive teams to ensure successful renewals and upsells.

Requirements

• Bachelor’s Degree or equivalent experience and industry recognised security certification.
• Experience working with all supported operating systems and knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Network infrastructure experience and Security Operations Center (SOC) working knowledge experience.
• Excellent customer service and communication skills (written and verbal).
• Ability to work independently to determine methods and procedures on new assignments.
• Demonstrable problem-solving skills, collaborative attitude, and commitment to customer success.

Nice to have

• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.
• Fluency in additional languages (German, Hebrew, Spanish, Italian).

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs, competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world class amenities and a Great Place to Work Certified™ environment.