Implementation Manager

TL;DR

Implementation Manager (API): Delivers complex API integrations for global connectivity platforms, acting as a technical partner to customers from planning to launch with an accent on scoping, coordinating, and driving API implementations across multiple geographies. Focus on advising on user flows, ensuring cross-functional alignment, and identifying new product features.

Location: Hybrid, requiring regular time in one of our US or European hubs.

Company

hirify.global is building the operating system for mobile services, enabling tech companies to embed global connectivity into their products effortlessly.

What you will do

• Deliver customer API implementations, treating each as unique and ensuring the right feature set and API endpoints.
• Act as the key technical contact for customer engineering and product teams during integration and development.
• Advise on UX/UI and specific API endpoints needed for optimal user experiences.
• Manage a portfolio of complex implementations and projects, shaping roadmaps and tracking progress.
• Coordinate across Business Development, Marketing, Product, and Engineering teams to ensure alignment.
• Identify new features to unlock use cases and collaborate with product and engineering to implement them.

Requirements

• 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company.
• Proven expertise in working with high-growth, product-led technology companies, ideally in FinTech or HR.
• Exceptional project management skills, capable of juggling multiple high-priority projects.
• Strong technical aptitude with an understanding of APIs and webhooks, balancing product and commercial mindsets.
• Mastery of written and verbal communication, able to persuade C-level executives.
• Proactive, creative, and hands-on approach to creating processes, playbooks, and assets.

Culture & Benefits

• Value in-person collaboration, with a culture designed around meaningful team time.
• Offer competitive compensation and stock options for partners in growth.
• Provide stipends for home office or work setup.
• Budget for learning and development to fuel career growth.
• Free phone and international data plan.