Director of Success (SaaS)

TL;DR

Director of Success (SaaS): Owns the post-onboarding customer journey for mid-market and strategic accounts, driving product adoption, retention, and engagement, while leading three specialized teams. Focus on guiding large organizations from C-suite to end-user through seamless platform integration and optimizing overall customer experience.

Location: Remote (USA - Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia)

Salary: $170,000–$200,000

Company

hirify.global is a TLV-based startup providing a business management platform to improve the work experience for deskless employees.

What you will do

• Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement.
• Manage and mentor three teams focused on product implementation and customer success.
• Drive retention and expansion of customer relationships through strategic engagement.
• Guide organizations from C-suite to end-user for seamless platform integration and product adoption.
• Own the customer journey post-onboarding to ensure long-term success and continuous value.
• Track key success metrics like retention and adoption, proactively addressing issues.

Requirements

• Must be located in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.
• 3-5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
• Extensive experience in implementing products in large organizations.
• Proven success in managing complex customer relationships and improving retention and adoption.
• Strong leadership skills focused on mentoring and developing team members.
• Strategic mindset with the ability to solve problems at scale.
• Strong communication skills to engage with stakeholders at all levels.

Culture & Benefits

• Comprehensive medical coverage and insurance plan.
• Paid time off for vacation and sick days.
• 401(k) retirement plan.
• Commitment to nurturing and training team members for professional growth.
• Focus on making an impact on customer businesses with an effective product.
• Supportive, encouraging, and inclusive work environment with team activities.

Hiring process

• Fast, communicative, and transparent hiring process.