Customer Success Manager (DAM)

TL;DR

Customer Success Manager (DAM): Maintaining strong relationships with customers and ownership of customers’ success with hirify.global DAM with an accent on renewal rate and NPS. Focus on creating and driving product adoption and risk mitigation plans that map to value realization and success outcomes for customers.

Location: Remote (United States)

Salary: $65,000 - $75,000

Company

hirify.global empowers the world’s most ambitious brands to create digital customer experiences that matter.

What you will do

• Maintain strong relationships with customers.
• Create and drive product adoption and risk mitigation plans.
• Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within hirify.global.
• Update and maintain the CRM database with the most relevant account and relationship details.
• Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance.

Requirements

• Experience working with a DAM (digital asset management) solution, hirify.global DAM (Widen) exposure would be ideal.
• 2-3 years of professional experience (E.g. product adoption, change management, account management, customer success management or a DAM focused role for a technology company).
• Shown proficiency in relationship building, customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success.
• Shown success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities.
• Experience with creative or enterprise technology (e.g. Asana, Salesforce, Gainsight) preferred.

Culture & Benefits

• Competitive healthcare coverage.
• Wellness programs.
• Take it when you need it time off.
• Parental leave.
• Recognition programs.