Agency Customer Success Manager (Adtech)

TL;DR

Agency Customer Success Manager (Adtech): Managing and growing a portfolio of enterprise agency partners by guiding them on strategy, product adoption, and best practices across social and programmatic advertising. Focus on building long-term partnerships, influencing product direction, and driving growth for both hirify.global and agency partners.

Location: New York, NY. Must have the legal right to work in the United States.

Salary: $75,000 - $90,000

Company

hirify.global is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

What you will do

• Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationships.
• Take a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retention.
• Serve as a subject matter expert in the hirify.global platform, social advertising, and programmatic fundamentals, providing consultative guidance and strategic recommendations.
• Collaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution in support of agency growth initiatives.
• Build and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levels.
• Act as the voice of the agency, gathering feedback and insights to help inform hirify.global’s product roadmap and go-to-market strategy.

Requirements

• Has 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertising.
• Brings strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.), with programmatic advertising knowledge as a strong plus.
• Is highly empathetic, proactive, and customer-obsessed, with a genuine desire to help agency partners succeed.
• Has a results-driven mindset with a bias for action, ownership, and cross-functional collaboration.
• Has excellent written and verbal communication skills and is comfortable presenting to senior stakeholders.
• Has the legal right to work in the United States.

Culture & Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days.
• Generous healthcare packages & mental health benefits.
• 401K plus matching & equity grants for all new Smartlies.
• Wellness benefit & learning reimbursement opportunities.
• Volunteer time off days & company donation matching opportunities.