Customer Success Manager (Csm)

TL;DR

Customer Success Manager (CSM): Delivering value to floral partners by helping them grow their business, building relationships, and ensuring strong customer retention with an accent on empathy and problem-solving skills. Focus on maintaining high retention rates, driving adoption of Promenade's Point-Of-Sale system, and identifying opportunities for upsell and expansion.

Location: Remote

Salary: $60,000 - $80,000 a year

Company

Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline.

What you will do

• Take ownership of a book of business, ensuring that all clients receive the value they expect from Promenade.
• Maintain high retention and build trust and rapport with your book of business.
• Drive adoption of the Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings.
• Identify opportunities for upsell and expansion, and take action to capture those opportunities.
• Handle support requests from your book of business via email and phone.
• Act as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner.

Requirements

• At least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business.
• A natural people person and relationship builder.
• Passionate about serving small businesses and being apart of a growing startup.
• Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems.
• An excellent communicator, both in writing and over the phone.
• Friendly, optimistic, and have a caring demeanor.

Nice to have

• Bilingual in Spanish is a big plus!

Culture & Benefits

• Personal career development that focuses on where you want to grow, not just the needs of the company.
• Equity/Stock options in a profitable and rapidly growing company.
• Great Medical/Dental/Vision coverage.
• Fully-remote role with MacBook Pro and home-office supplies provided.
• Ability to mold your career and make an immediate impact.
• Work in a fast-paced, fun environment with an eclectic group of people from all over the world.