Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Building strong customer relationships and driving retention and revenue growth in the DACH region for a sustainable agri-food supply chain platform, with an accent on onboarding, adoption, and proactive support. Focus on managing contract renewals, identifying expansion opportunities, and representing customer interests to internal teams.

Location: You can work from our Amsterdam office or partially remotely within the Netherlands.

Company

hirify.global is a fast-growing software company based in Amsterdam, committed to making the global food supply chain more sustainable.

What you will do

• Build and maintain strong, trust-based relationships with customers as their main point of contact.
• Guide new customers through structured onboarding and ensure effective platform adoption.
• Manage contract renewals and collaborate with Sales on upsell/cross-sell opportunities.
• Represent customer interests internally, sharing structured feedback with Product, Support, and Management.
• Monitor customer usage and satisfaction, taking proactive action on risks or bottlenecks.
• Plan and lead periodic business reviews to discuss progress, usage, and improvement opportunities.

Requirements

• 1–3 years of experience in a customer-facing role such as Customer Success or Account Management, preferably in a SaaS environment.
• Strong communication skills in German (native or fluent) and English.
• Comfortable learning new tools and explaining product value to customers.
• Ability to work in a structured, proactive way and manage priorities effectively.

Nice to have

• Experience with B2B SaaS solutions.
• Familiarity with tools such as HubSpot, Gainsight, ChurnZero, or similar.
• Fluency in French or Italian.

Culture & Benefits

• Contribute to a meaningful mission in building safe and sustainable food supply chains.
• Opportunities for career growth within a fast-growing company.
• Become part of an innovative and collaborative team with events and initiatives.
• Work in an inclusive culture that values diversity.
• Flexible working options, including partial remote work from the Amsterdam office.