Customer Success Manager

TL;DR

Customer Success Manager (AI, SaaS): Building and deepening customer relationships, driving product adoption, and positioning hirify.global as a strategic partner with an accent on technical and commercial conversations with senior stakeholders. Focus on identifying growth potential, educating customers on API usage, and achieving quarterly adoption, retention, and advocacy targets.

Location: Hybrid work in Berlin or Cologne, Germany (required to come into the office twice a week).

Company

hirify.global is a global AI product and research company focused on building secure, intelligent solutions to complex business problems, trusted by over 200,000 business customers and millions of individuals.

What you will do

• Develop a deep understanding of customer ecosystems, strategies, and goals to build long-term relationships.
• Conduct regular business reviews, demonstrating value and solidifying your role as a trusted advisor.
• Collaborate with onboarding managers to ensure alignment with customer desired outcomes.
• Strategically position hirify.global products to drive adoption and ensure high customer satisfaction.
• Identify growth potential to create a robust pipeline of up-sell and cross-sell opportunities.
• Proactively inform customers on how to effectively leverage the hirify.global API and other product features.

Requirements

• Relevant experience managing client relationships at senior levels within enterprise clients.
• 3+ years of customer success experience, ideally with a focus on retention.
• 1+ years of sales/account management experience, ideally with a focus on renewals and upsell/cross-sell.
• Experience with APIs and comfort working with customers who integrate solutions into their products.
• Fluency in German and English required.
• Experience in the Software/SaaS industry is preferred.

Culture & Benefits

• Join a diverse and internationally distributed team with over 90 nationalities, growing rapidly across the UK, Germany, Netherlands, Poland, US, and Japan.
• Benefit from open communication, regular feedback, smooth collaboration, and empathy-driven leadership.
• Enjoy a hybrid work schedule with flexible hours, coming into the office twice a week.
• Receive Virtual Shares, linking your contribution directly to hirify.global’s growth and future success.
• Participate in regular in-person team events and monthly full-day hacking sessions.
• Receive 30 days of annual leave (excluding public holidays) and access to mental health resources.
• Access competitive benefits packages tailored to your unique location.