Customer Success Manager (Enterprise) (Fluent in German) (Remote in Germany)

TL;DR

Customer Success Manager (Enterprise, German): Building effective relationships with current enterprise customers and maximizing their lifetime value by managing onboarding, renewals, and identifying upsell opportunities with an accent on strategic planning, security awareness program maturity, and driving successful product adoption. Focus on maintaining professionalism in handling enterprise accounts, coordinating cross-functional initiatives to improve customer experience, and meeting performance metrics for satisfaction and growth.

Location: Remote in Germany

Company

hirify.global is a cybersecurity company that provides an AI-driven Human Risk Management platform to strengthen security culture for over 70,000 organizations worldwide.

What you will do

• Forge relationships with new and existing enterprise customers, including management and executive stakeholders.
• Develop a strategy and plan for achieving customer objectives and improving security awareness programs.
• Manage customer onboarding processes, including account configuration, product training, and initial campaigns.
• Monitor customer usage, adoption, and health metrics, performing periodic business reviews.
• Coordinate with Renewal Specialists and identify opportunities for add-ons and upgrades.
• Maintain impeccable administration of accounts in the Company’s CRM.

Requirements

• Fluent in German and excellent verbal and written communication skills.
• Experience managing enterprise accounts (1000+ employees) with complex IT systems.
• Experience communicating with high-level executives while maintaining presence and composure.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Experience with Salesforce or other CRM, Microsoft Excel and Word, Gmail and Google Docs, and web browsers.
• Prior experience as a Customer Success Manager and SACP Certification.

Nice to have

• Associate’s Degree or equivalent work experience and education.
• IT experience or exposure.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment that values radical transparency and extreme ownership.
• Encourages continuous professional development in a welcoming workplace.
• Engaging activities such as team lunches, trivia competitions, and local outings.

Hiring process

• An applicant assessment and background check may be part of your hiring procedure.