Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a high-impact portfolio of Corporate accounts for the Swiss market to drive adoption and retention with an accent on strategic value delivery and API integration. Focus on architecting onboarding paths, conducting deep-dive business reviews for C-suite stakeholders, and turning customers into brand advocates.

Location: Hybrid (Berlin, Cologne, or Munich), focusing on the Swiss market

Company

hirify.global is a global AI product and research company building secure, intelligent solutions for translation and writing.

What you will do

• Manage a portfolio of 20–25 key Corporate customers in the Swiss market.
• Lead strategic business reviews to demonstrate ROI to C-suite stakeholders through data-driven narratives.
• Design and implement onboarding paths aligned with customer-specific business goals.
• Guide customers on API usage and advanced product features to ensure deep technical integration.
• Collaborate with Account Executives and GTM teams to identify expansion opportunities.
• Track adoption and retention targets while acting as a strategic consultant for the Swiss market.

Requirements

• Fluency in German and English.
• Previous experience in a Customer Success role, preferably within a scaling SaaS organization.
• Proven track record of retaining customers and building brand advocacy.
• Technical comfort working with APIs and customer-facing integrations.
• Ability to operate effectively in a fast-paced scale-up environment.
• Must be based in Germany (Berlin, Cologne, or Munich).

Nice to have

• Proficiency in French or Italian.

Culture & Benefits

• Hybrid work model with office attendance twice a week and flexible hours.
• 30 days of annual leave and access to mental health resources.
• Monthly "Hack Fridays" for personal projects and cross-team collaboration.
• International environment with a team consisting of over 90 nationalities.
• Regular in-person team events and company-wide gatherings.
• Tailored competitive benefits package based on location.