Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing and growing key customer relationships for hirify.global's AI language platform with an accent on driving product adoption, identifying up-sell/cross-sell opportunities, and acting as a strategic partner. Focus on conducting technical and commercial conversations, leveraging API usage, and ensuring long-term customer success and retention.

Location: Hybrid role, requiring office attendance twice a week in London, Berlin, or Cologne.

Company

hirify.global is a global AI product and research company building secure, intelligent solutions for complex business problems, trusted by over 200,000 business customers worldwide.

What you will do

• Manage a portfolio of high-growth accounts, focusing on retention and expansion.
• Build and deepen long-term relationships with senior stakeholders, understanding their strategy and goals.
• Position hirify.global as a strategic partner, conducting business reviews to demonstrate value and achieve desired outcomes.
• Lead client onboarding, ensuring effective integration and rapid achievement of customer goals.
• Drive product adoption by strategically positioning hirify.global products and educating customers on API usage.
• Collaborate with Account Executives to identify and develop up-sell and cross-sell opportunities.
• Advocate for customer needs by collaborating cross-functionally with internal hirify.global teams.

Requirements

• 3+ years of customer success experience, with a focus on growth.
• 2+ years of sales or account management experience, ideally with renewals and up-sell/cross-sell.
• Experience working with APIs and integrating solutions into customer products.
• Fluency in German and English required; Spanish and/or French beneficial.
• Proven experience managing client relationships at senior levels.
• Strong organizational, presentation, and communication skills.
• Ability to thrive and demonstrate strategic thinking in a scale-up environment.

Culture & Benefits

• Diverse and internationally distributed team of over 90 nationalities across UK, Germany, Netherlands, Poland, US, and Japan.
• Hybrid work model with flexible hours, requiring office attendance twice a week in one of the specified locations.
• Receive Virtual Shares, linking your contribution to hirify.global’s growth and future success.
• Regular in-person team events and monthly full-day hacking sessions.
• 30 days of annual leave (excluding public holidays) and access to mental health resources.
• Competitive benefits package tailored to your unique location.