Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Building effective relationships with current customers and maximizing customer lifetime value within an assigned portfolio with an accent on delivering a great customer experience and driving product adoption and growth. Focus on managing customer onboarding, renewals, identifying upsell opportunities, and developing strategies for achieving customer objectives.

Location: Must be based in Leeds or London, England

Company

hirify.global is a cybersecurity company empowering over 70,000 organizations worldwide with an AI-driven Human Risk Management platform to strengthen security culture.

What you will do

• Forge and maintain relationships with enterprise customers, including management and executive stakeholders.
• Develop and execute strategies to achieve customer objectives and maximize product adoption.
• Manage customer onboarding, renewal processes, and identify add-on/upsell opportunities.
• Conduct periodic business reviews and strategic engagement reviews to ensure satisfaction and alignment.
• Administer accounts in the Company’s CRM and meet performance targets.
• Coordinate with technical support and Account Managers for complex issues and new product referrals.

Requirements

• Associate’s Degree or equivalent work experience and education.
• Experience managing enterprise accounts (1000+ employees) with complex IT systems.
• Experience communicating with high-level executives, maintaining presence and composure.
• Familiarity with IT Security Field concepts and practices.
• Proficient with Salesforce or other CRM, Microsoft Excel, Word, Gmail, and Google Docs.
• Prior experience as a Customer Success Manager.
• SACP Certification.
• Excellent verbal and written communications and superior Customer Service skills.
• Strong time management, organization, collaborative, teamwork, and negotiation skills.
• Ability to work with minimal supervision.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition and certification reimbursement.
• Modern, high-tech, and fun work environment.
• Values radical transparency, extreme ownership, and continuous professional development.
• Welcoming workplace encouraging employees to be themselves, striving for fun and engagement.