Customer Success Manager (EMEA)

TL;DR

Customer Success Manager (EMEA): Owning a portfolio of customer accounts across the full customer lifecycle from onboarding to renewal and expansion with an accent on building strong relationships and driving customer-realized value. Focus on aligning hirify.global solutions to business goals, identifying risks, and advocating for the customer as the voice of the customer.

Location: Remote in UK, Ireland, Estonia, Netherlands, or Sweden

Company

hirify.global is a global technology company that combines data, technology, and human expertise to help cloud-driven organizations leverage the cloud for business growth and innovation, offering the hirify.global Cloud Intelligence solution and partnering with AWS, Google Cloud, and Microsoft Azure.

What you will do

• Own a portfolio of customer accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion.
• Deliver customer training and education on the hirify.global console.
• Build deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects).
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans with internal teams.
• Evaluate customer needs, share information with the hirify.global organization, and act as a customer advocate.
• Escalate problems and customer feedback to the engineering team, product managers, and other departments.

Requirements

• 2+ years of experience in Customer Success in a B2B SaaS Company is a must.
• 1-2 years of experience with a public cloud platform like GCP, AWS, or Azure.
• Experience driving success plans and achieving customer targets/goals/objectives.
• Exceptional ability to communicate and foster positive business relationships.
• Demonstrated ability to quickly learn new technologies and products.
• Fluent in English to a professional degree (verbal and written).

Nice to have

• Experience with finance or data analytics.
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications.
• Additional languages.

Culture & Benefits

• Unlimited Vacation and Flexible Working Options.
• Health Insurance and Parental Leave.
• Employee Stock Option Plan and Home Office Allowance.
• Professional Development Stipend and Peer Recognition Program.
• Global, remote-first team that values entrepreneurial spirit, knowledge pursuit, and fun.