Customer Development Manager

TL;DR

Customer Development Manager: Driving early-stage opportunity development and leading strategic pursuits with an accent on identifying customer needs, shaping win strategies, and managing proposal development. Focus on building trusted customer relationships, analyzing market trends, and ensuring competitive positioning before RFPs are released.

Location: Hybrid role based in Providence, RI or West Greenwich, RI, USA. Must be willing to travel.

Salary: $90,746–$200,000

Company

Brightstar is a global leader in lottery, providing secure technology, comprehensive solutions, and award-winning games to governments and regulators worldwide.

What you will do

• Identify, monitor, and track opportunities well in advance of formal RFPs, analyzing customer priorities and market signals.
• Gather and consolidate business intelligence through various customer engagement activities to inform strategy.
• Build and maintain trusted relationships with key customer contacts, influencers, and decision-makers.
• Qualify opportunities and prepare go/no-go recommendations for leadership.
• Lead the development of win themes, differentiators, and value propositions with cross-functional teams.
• Provide strategic oversight and direction to proposal writing and design teams for high-quality submissions.

Requirements

• Bachelor’s degree or equivalent industry experience.
• 6+ years of experience in customer development, business development, capture management, or strategic pursuit roles.
• Demonstrated leadership of proposal writing and design teams.
• Strong communication, relationship-building, and customer engagement skills.
• Proven analytical skills in evaluating customer needs, market trends, and competitive landscapes.
• Proficiency in CRM tools, pipeline management, and opportunity qualification frameworks.

Culture & Benefits

• Hybrid work format (partially remote, partially onsite).
• 401(k) Savings Plan with Company contributions.
• Health, dental, and vision insurance, life, accident, and disability insurance.
• Tuition reimbursement, paid time off, wellness programs, and identity theft insurance.
• Annual information security training required for all employees.