Customer Success Manager (FinOps)

TL;DR

Customer Success Manager (FinOps): Guiding enterprise customers in optimizing cloud costs and leveraging Spot Ocean for Kubernetes infrastructure with an accent on FinOps best practices, operational efficiency, and driving product adoption. Focus on translating technical concepts into business outcomes and fostering long-term FinOps maturity for high-value accounts.

Location: Remote, based in the United States

Company

hirify.global is a product company providing award-winning, data-oriented SaaS solutions for technology value optimization, serving over 50,000 customers globally.

What you will do

• Implement FinOps best practices and optimize cloud spend with Spot Ocean.
• Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency.
• Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities.
• Educate customers on Spot Ocean capabilities, container orchestration, and cloud cost optimization.
• Translate technical concepts into business outcomes for both technical and C-level stakeholders.
• Partner with Sales, Solutions Engineering, and Product teams to deliver exceptional customer experiences and influence the roadmap.

Requirements

• 3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients.
• Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration.
• Ability to bridge technical and business conversations with strong executive communication skills.
• Proven track record of driving adoption and delivering measurable business outcomes.
• Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks.
• Outcome-driven, customer-centric, and proactive problem solver comfortable working cross-functionally.

Culture & Benefits

• Opportunity to help organizations reduce cloud costs and improve operational efficiency.
• Work with a category leader recognized by Gartner, Forrester, and IDC.
• Commitment to diversity, equity, and inclusion, with policies fostering a welcoming environment.
• Support for employees requiring accommodations to ensure an equitable workforce.