Customer Success Manager (EHS+)

TL;DR

Customer Success Manager (EHS+): Driving customer success for an EHS+ platform by owning post-sales relationships, platform adoption, and renewals. Focus on building trusted advisor status, analyzing usage data, and proactively identifying expansion opportunities to solve evolving business challenges.

Location: Remote, based in United States or Canada

Company

hirify.global is a market leader in EHS+ platform solutions, helping customers prevent risks across environmental management, employee health, safety, quality, and sustainability for over 40 years.

What you will do

• Own and manage post-sales customer relationships, driving platform adoption, customer satisfaction, and on-time renewals.
• Build strong relationships across all customer levels, from end users to IT leaders and senior executives.
• Establish trusted advisor status by understanding customer business goals and strategically positioning solutions.
• Monitor customer health using usage metrics, engagement data, and regular interactions.
• Partner with customers to define critical goals and KPIs, and review progress at regular intervals.
• Analyze customer data and platform usage to identify opportunities to enhance the customer experience and deepen adoption.

Requirements

• Proven ability to manage a portfolio of accounts and drive customer adoption, retention, and growth.
• Experience delivering business reviews and communicating value to stakeholders at multiple levels.
• Strong understanding of customer health metrics, usage data, and success indicators.
• Demonstrated ability to identify expansion opportunities through consultative relationship management.
• Excellent communication skills — written, verbal, and presentation.
• Ability to work remotely from United States or Canada.

Culture & Benefits

• An opportunity to work in a values-driven, performance-oriented, dynamic, and growth-focused culture.
• Remote working environment with a one-time home office allowance and subsidized monthly internet allowance.
• Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.).
• Annual fitness allowance.
• Mental health support provided through access to Calm Premium meditation app and access to Talkspace.
• Access to Udemy, internal training programs, annual training allowance and certifications.