Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Building and optimizing key relationships with enterprise customers to ensure successful product implementation and drive adoption with an accent on outcome-based reporting and KPIs to show return on investment. Focus on managing complex customer relationships, collaborating with sales for renewals and upsells, and acting as a trusted advisor on security best practices.

Location: Must be based in Germany

Company

hirify.global, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations worldwide to secure human and machine identities with an AI-powered Identity Security Platform.

What you will do

• Establish and grow trusted advisor relationships with enterprise customers.
• Drive key relationships to ensure successful hirify.global product implementation and adoption.
• Work proactively with customers to use outcome-based reporting and KPIs to demonstrate return on investment.
• Conduct Quarterly business reviews to ensure successful outcomes are achieved and track product adoption.
• Define and execute success plans for at-risk customers in collaboration with functional teams.
• Partner closely with the sales team on contract renewal, upsell, and cross-sell opportunities.

Requirements

• 3+ years in a Customer Success, Sales Engineer, or Account Management role.
• Experience working with large enterprise customers (Executive level, CXO).
• Proven ability to build and maintain relationships, mitigate customer churn, and drive renewals.
• Knowledge of enterprise Directory services (Active Directory, LDAP, Azure) including support and security operations.
• Strong experience with Windows/Active Directory administration, UNIX/Linux, and databases.
• Fluency in English and Native German are essential.

Nice to have

• Scripting, development, and DevOps experience.
• Familiarity with Cloud technologies such as AWS, Azure, and GCP.
• Prior experience with hirify.global Software solutions or relevant experience in IAM and SIEM space.

Culture & Benefits

• Proud to foster a diverse and inclusive workplace that celebrates unique backgrounds and perspectives.
• Committed to driving innovation by embracing diversity.
• hirify.global is an equal opportunities employer.
• Special arrangements can be made for interviews upon informing the EMEA Talent Acquisition team.