Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Building effective relationships with customers and maximizing customer lifetime value within an assigned portfolio with an accent on delivering a great customer experience, maximizing product use, and exceeding customer expectations. Focus on managing new customer onboarding, assisting with renewals, discovering upsell opportunities, and maintaining CRM.

Location: This position is located in Berlin, Germany.

Company

hirify.global is a cybersecurity company empowering over 70,000 organizations worldwide with its AI-driven Human Risk Management platform to strengthen security culture.

What you will do

• Forge and maintain relationships with new and existing customers, including management and executive stakeholders.
• Develop strategies for achieving customer objectives through a consultative approach and leverage hirify.global assessments.
• Manage the onboarding process, including account configuration, product training, and initial campaigns.
• Monitor customer usage, adoption, and health metrics to ensure ongoing success.
• Perform periodic business and strategic engagement reviews with customers and stakeholders.
• Coordinate with Renewal Specialists and Account Managers to drive renewals, upsells, and upgrades.

Requirements

• Associate’s degree or equivalent work experience and education preferred.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Experience with CRM (e.g., Salesforce), Microsoft Excel, Microsoft Word, Gmail, and Google Docs.
• Excellent verbal and written communication skills and superior customer service.
• Fluent in German is required.
• Strong time management, organization, negotiation, and teamwork skills.

Culture & Benefits

• Company values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace.
• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement.
• Modern, high-tech, and fun work environment with team lunches, trivia competitions, and local outings.
• Offers specific benefits details on their careers page.