Customer Success Manager

TL;DR

Customer Success Manager: Ensuring the success of hirify.global’s Enterprise customers and managing their post-sale experience with an accent on product adoption, cybersecurity, and caching. Focus on building strong customer relationships, driving revenue retention, and advocating for customer needs internally.

Location: This role is based in London. Less than 30% travel.

Company

hirify.global runs one of the world’s largest networks, powering millions of websites and other Internet properties with cybersecurity and acceleration services.

What you will do

• Ensure success and manage post-sale experience for hirify.global’s Enterprise customers.
• Act as the primary point of contact for hirify.global customers.
• Own a book of business and deliver results on revenue retention KPIs.
• Help customers generate value from their partnership with hirify.global through value-added conversations.
• Act as an internal escalation point for customer requests (technical, contract, and account-related).
• Advocate for customers internally, balancing their needs with hirify.global's business needs.

Requirements

• Fluent in English.
• Must be based in London.
• 5+ years of experience in Customer Success, Account Management, or other post-sales customer-facing roles.
• Experience with territory ownership, portfolio management, account planning, and serving Enterprise customers.
• Experience working in B2B Enterprise SaaS businesses.
• Must be extremely well organized, able to prioritize, multi-task, problem solve, and perform under pressure.
• Must have strong interpersonal and web-communication skills, comfortable with customer meetings and negotiations.
• Must demonstrate empathy for internal and external stakeholders, have a high EQ, be curious, and a self-starter with a demonstrated ability to learn quickly.

Nice to have

• Fluent in Russian, Ukrainian, or Hebrew.
• Experience in networking, security, and/or edge computation & storage.
• Bachelor's degree or equivalent experience; Master's degree is a plus.

Culture & Benefits

• Mission to build a better Internet, protecting the free and open Internet.
• Commitment to diversity and inclusion, hiring based on potential.
• Participation in initiatives like Project Galileo (free cybersecurity for civil society) and Athenian Project (free services for government election websites).
• Focus on privacy with services like 1.1.1.1.
• Opportunities to influence business and develop tangible skills.
• Named to Entrepreneur Magazine’s Top Company Cultures list.
• Reasonable accommodations provided for qualified individuals with disabilities.