Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving adoption, value realization, and retention for small-to-mid market customers using scaled, digital-first success models with an accent on designing and deploying repeatable customer success playbooks and measuring their effectiveness. Focus on leveraging customer success platforms and CRM systems to automate outreach and guiding customers toward value realization from Cognigy’s AI platform.

Location: Remote (USA)

Company

hirify.global is a market leader in AI, cloud, and digital software products, serving 25,000+ global businesses including 85 Fortune 100 corporations.

What you will do

• Own success outcomes for a portfolio of small-to-mid market customers via tech-touch and one-to-many engagement models.
• Design, build, and deploy repeatable customer success playbooks across key lifecycle stages.
• Define success criteria for scaled programs and measure their effectiveness using engagement, adoption, retention, and health metrics.
• Leverage customer success platforms and CRM systems to automate outreach, trigger interventions, and prioritize customer actions.
• Guide customers toward value realization by promoting standardized best practices and proven AI use cases.
• Manage renewals and partner with Sales to support expansion motions by surfacing insights, risk indicators, and growth opportunities.

Requirements

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related SaaS role.
• Demonstrated experience supporting SMB or mid-market customers through scaled or digital-first customer success models.
• Proven ability to build, operationalize, and iterate on repeatable customer success playbooks.
• Experience using Customer Success platforms (e.g., Gainsight) and CRM systems (e.g., Salesforce).
• Strong analytical mindset with the ability to translate product usage data into actionable insights.
• Solid understanding of SaaS business models and customer lifecycle management.

hirify.global-to-have">hirify.global to have

• Experience with AI technologies, particularly Conversational AI.
• CCaaS experience.

Culture & Benefits

• Join an ever-growing, market-disrupting, global company comprised of top talent.
• Work in a fast-paced, collaborative, and creative environment.
• Access endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Be part of an equal opportunity employer that values diversity and inclusion.