Customer AI Strategist (AI)

TL;DR

Customer AI Strategist (AI): Becoming a trusted AI strategist for personal injury firms, influencing product direction, and mastering hirify.global’s proprietary multi-model AI platform. Focus on solving novel, high-complexity customer problems by composing models and retrieval strategies, and designing scalable AI solutions.

Location: Remote from the US or Canada, with 50-80% travel within your coverage region.

Salary: $140,000–$160,000

Company

hirify.global is a fast-growing vertical AI SaaS company leveraging technology and AI to close the justice gap and empower personal injury lawyers.

What you will do

• Embed with managing partners and leaders at personal injury firms as a trusted AI strategist.
• Influence product direction and roadmap based on frontline usage and feedback.
• Master hirify.global’s proprietary multi-model AI platform, including RAG architectures and annotation pipelines.
• Solve novel, high-complexity customer problems by composing models, prompts, and retrieval strategies.
• Design and deploy elegant, scalable AI solutions that deliver outsized value to customers.

Requirements

• Prior experience at a top-tier strategy consulting firm or equivalent strongly preferred.
• 50-80% travel within your coverage region.
• Genuine excitement and technical curiosity for generative AI.
• Exceptional communication and presence with all levels of customer organizations.
• Must be able to work remotely from the US or Canada.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, and paid parental leave.
• Home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Opportunity for variable commission for successful customer trial conversion.
• Local in-person meet-up program with hubs in San Francisco and Toronto.