Manager, Account Management (Fintech)

TL;DR

Manager, Account Management (Fintech): Nurturing and maintaining long-term relationships with key accounts, merchants, and partners, acting as a business advisor and product ambassador. Focus on crafting account development plans, delivering payment strategy expertise, and influencing at all levels to promote value propositions.

Location: Hybrid in Singapore (three days per week in office)

Company

hirify.global is a global fintech company powering billions of digital transactions for major companies like eBay and ASOS, with its HQ in London and 19 offices worldwide.

What you will do

• Craft merchant-specific account development plans.
• Build consultative relationships with merchants through regular and open communications.
• Deliver expertise and guidance to merchants on global payments strategy.
• Track merchant project deliverables and ensure activities are updated within SalesForce.
• Understand products, services, and partner networks to leverage them for merchant needs.
• Collaborate with various internal teams to ensure an outstanding merchant experience.

Requirements

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry.
• Be a strategic problem-solver with excellent project management skills.
• Possess good knowledge of today’s major e-commerce and payments technologies, players, and future trends.
• Be customer-driven and able to establish robust relationships with an assigned customer base.
• Demonstrate a multifaceted approach, adapting to changing requirements and balancing multiple opportunities concurrently.

Culture & Benefits

• Hybrid working model offering flexibility, with three days per week in the office for collaboration.
• Opportunity for high performers to thrive through real ownership and meaningful challenges.
• Work in a fast-moving, performance-obsessed, and growth-driven environment.
• Be recognized for the impact you deliver and have your growth in your hands.
• Join a supportive team that works as one and backs each other to succeed.