Senior Customer Growth Account Manager (SaaS)

TL;DR

Senior Customer Growth Account Manager (SaaS): Ensuring customers maximize value from hirify.global' AI-driven software testing platform with an accent on driving renewals, expanding accounts, and proactively engaging with enterprise clients. Focus on understanding business goals, identifying expansion opportunities, and ensuring timely renewals and retention.

Location: Hybrid in Singapore (3 days return to office)

Company

hirify.global is a global leader in AI-driven, codeless, and continuous software testing and quality engineering.

What you will do

• Serve as the primary post-sale point of contact for customer accounts, ensuring proactive engagement.
• Collaborate with customers to align product capabilities with their business goals and develop shared success plans.
• Proactively guide customers in achieving objectives, leveraging product features and providing recommendations.
• Lead discovery sessions to identify new use cases and expand hirify.global' footprint within customer organizations.
• Build relationships with stakeholders across departments to increase product adoption and utilization.
• Be accountable for client consumption, renewal, and retention results.

Requirements

• 8+ years of progressive experience in managing complex SaaS customers, Customer Success, Customer Engagement, or Account Management.
• Strong business acumen and conceptual understanding of IT operations processes.
• Ability to quickly develop strong relationships with users, commercial partners, and internal communities.
• Excellent verbal, written, and interpersonal communication skills in English.
• Experience working with executives in client environments.
• Comfort with a fast-paced, dynamic, and hybrid work environment.

Culture & Benefits

• Hybrid work arrangement (3 days return to office).
• Market-conform salary and success-oriented commission/bonus.
• Favorable working atmosphere in a rapidly expanding company.
• Opportunities for personal and professional development.
• Values-driven culture focused on self-awareness, finishing tasks, moving fast, and customer service.
• Commitment to diversity and inclusion as an equal opportunity workplace.