Account Manager (Data Infrastructure)

TL;DR

Account Manager (Data Infrastructure): Owning and growing customer relationships across EMEA and North America post-sale, focusing on value realization, adoption, and expansion within a portfolio of mid-market to enterprise B2B SaaS customers. Focus on driving retention, identifying expansion opportunities, and collaborating cross-functionally with sales and technical teams.

Location: Hybrid in London or NYC office (Mondays, Wednesdays, and Thursdays in-office)

Company

hirify.global builds tools to unleash the power of Apache Kafka, aiding thousands of developers with real-time data through supercharging productivity and accelerating project delivery.

What you will do

• Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success.
• Drive retention and expansion within your customer portfolio to meet target numbers.
• Build trusted relationships with champions, technical stakeholders, and decision-makers.
• Monitor account health, risks, and usage trends, taking proactive action.
• Partner closely with Sales (AEs) and Solutions Architecture (SAs) as part of a unified account team.
• Coordinate with Product, Support, and Engineering to resolve issues and influence the roadmap.

Requirements

• 3–7+ years of experience in Account Management, Strategic Account Management, or Technical Account Management.
• Experience managing mid-market to enterprise B2B SaaS customers.
• Proven track record of driving renewals and expansions.
• Strong ability to manage complex stakeholder environments.
• Comfortable working cross-functionally with Sales and technical teams.
• Excellent communication, multi-tasking, organization, and prioritization skills.

Nice to have

• Experience with data infrastructure, streaming, DevOps, or developer tools.
• Familiarity with Kafka, cloud platforms, or distributed systems.
• Experience supporting customers across EMEA and North America.
• Bilingual in French and English.

Culture & Benefits

• Stock options and unlimited PTO + 10 public holidays.
• Top-tier private health insurance package.
• Learning and development allowance.
• Employee referral program and ClassPass membership.
• Company-wide events and dog-friendly office.
• Gifts at tenure milestones.