Account Manager

TL;DR

Account Manager: Driving customer retention and commercial growth across a UK customer portfolio with an accent on owning renewal strategies and nurturing senior stakeholder relationships. Focus on uncovering expansion opportunities and clearly articulating the financial and operational impact hirify.global delivers.

Location: Hybrid (London, UK) with 3 days per week in-office requirement. Must be legally able to work in the UK.

Company

hirify.global is a rapidly growing startup transforming how companies manage technology spend through AI insights and expert buyers, having secured over $100 million in funding.

What you will do

• Own the end-to-end renewal cycle, ensuring timely and successful renewals aligned with commercial goals.
• Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships.
• Manage a diverse portfolio of UK accounts, understanding customer objectives and challenges.
• Lead strategic account reviews and ROI-driven discussions, clearly articulating hirify.global's impact.
• Identify and execute upsell and expansion opportunities through collaboration with internal teams.
• Forecast and report on renewal pipelines, risks, and retention metrics.

Requirements

• Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar).
• Proven success owning and closing renewals, with a strong track record of meeting or exceeding targets.
• Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies.
• Strong commercial acumen, with the ability to balance customer advocacy and business outcomes.
• A data-driven storyteller, comfortable using insights, metrics, and ROI to build compelling narratives.
• Excellent communication and relationship-building skills, from written follow-ups to executive-level conversations.
• High energy, enthusiasm, and resilience to thrive in fast-paced, growth environments.
• Resourceful, scrappy, and creative approach to building playbooks where they don't yet exist.
• Must be legally able to work in the UK.
• Ability to work 3 days per week in the London office.

Culture & Benefits

• Make an outsized impact and work with exceptional people.
• Be part of a highly motivated team building the Intelligent Procurement Platform.
• Work in a fast-paced, growth environment that thrives on momentum and impact.
• Commitment to being an equal opportunities employer.