Integrations Support Analyst (Ai)

TL;DR

Integrations Support Analyst (Ai): Ensuring reliable connectivity between hirify.global and third-party platforms, identifying issues, and reducing operational friction across the partner ecosystem with an accent on API connectivity and operational excellence. Focus on leveraging data and AI-assisted tooling to accelerate issue detection and improve operational decision-making.

Location: Downtown Chicago (Hybrid)

Salary: $75k—$85k + bonus

Company

hirify.global is a marketplace where customers discover new experiences and services everyday and local businesses thrive.

What you will do

• Support the technical onboarding and launch of new systems and partners, ensuring they align with business requirements.
• Monitor API health in real-time, including latency, error rates, and uptime across all integrations.
• Partner with internal and external teams to identify the root cause of outages and performance issues.
• Provide measurable input into new products and processes that improve the way integration systems are built.
• Leverage monitoring tools, analytics, and AI-supported diagnostics to identify trends, surface root causes faster, and improve day-to-day operational decision-making.

Requirements

• Bachelor’s degree, preferably in business or computer science.
• 5+ years of experience in partner operations, systems integration, or API-based platform management.
• Solid understanding of REST APIs, data flows, and third-party platform connectivity.
• Solid understanding of SQL and familiarity with tools like Postman and Asana.
• Understanding and ability to work with data structures and basic scripting.
• Ability to communicate effectively with both developers and non-technical business partners.

Culture & Benefits

• Medical, Dental, Vision, and EAP.
• 401(k) Match and ESPP.
• Life and Disability Insurance.
• FSAs.
• Committed to building smarter, faster, and more innovative ways of working with AI.