Account Manager

TL;DR

Account Manager: Ensuring regional customers are successful with endpoint technology and thriving, with an accent on managing the full sales cycle, driving renewals, and identifying upsell/cross-sell opportunities. Focus on achieving new sales growth targets within the customer base and advocating for customer value.

Location: Onsite in Reading, United Kingdom

Company

hirify.global is a global leader in cybersecurity, protecting modern organizations with its advanced AI-native platform.

What you will do

• Serve as the primary point of contact for clients, collaborating with internal teams to ensure customer value.
• Manage the contract renewal cycle from initial meetings through negotiation, ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within the customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with existing customers to recommend additional solutions from the hirify.global portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximise account growth.
• Provide high-touch customer service, including escalation and coordination of support issues.

Requirements

• Experience of full sales cycle in account management or net new logo capacity, selling to a technical audience.
• Strong ability to run discovery, manage a full sales cycle, handle objections, and close deals.
• Light experience and/or understanding of sales frameworks such as MEDDPICC and Sandler.
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities in a fast-paced environment.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills.
• High level of comfort handling client objections and negotiations.

Nice to have

• Cyber Security industry experience.
• Security and/or SaaS Sales experience.
• Advanced experience and/or understanding of sales frameworks such as MEDDPICC and Sandler.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world class amenities.