Senior Technical Program Manager (Data Cloud)

TL;DR

Senior Technical Program Manager (Data Cloud): Planning and managing customer-facing systems that enable hirify.global to provide a world-class customer experience, with an accent on owning and evolving Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices. Focus on aligning cross-functional teams, enabling the field, driving continuous improvement, and translating CX learnings into actionable recommendations for secure, scalable, well-architected environments.

Location: Remote in the United States

Salary: $194,000–$254,100

Company

hirify.global empowers enterprises and people to achieve their full potential through data-driven business insights and results by providing high-quality support and a world-class customer experience.

What you will do

• Act as primary owner for Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices, collaborating with global Customer Experience (CX) teams.
• Lead working groups with CX to gather field insights, identify gaps, and ensure frameworks address commonly observed customer challenges.
• Translate CX learnings into clear, actionable best-practice recommendations and ensure CX teams are enabled with standardized guidance.
• Define, document, and continuously refine architectural and operational standards, including the Well-Architected Framework for PHC.
• Partner with Product Managers to validate requirement feasibility, provide technical context, and prioritize enhancements based on customer impact.
• Build and maintain strong relationships within CX and cross-functional teams to identify and drive Product Best Practices.

Requirements

• Minimum of 7+ years of direct customer support and/or release readiness experience, preferably in SaaS, PaaS, and IaaS environments.
• Minimum of 7+ years experience in technical program management and project management.
• Outstanding problem-solver, negotiator, and relationship-builder with a strong technical background to grasp highly technical subject matter.
• Excellent presentation and communications skills, both written and verbal, in a global environment.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Understanding of Data Cloud fundamentals and concepts.

Culture & Benefits

• Culture focused on impact, innovation, and collaboration to take technology and careers to the next level.
• Commitment to providing high-quality resolutions to help deliver data-driven business insights and results.
• Work with a team of subject matter experts collectively working toward customer success.
• Opportunity to build strong partnerships with customers by listening, learning, and building connections.
• Work in a dynamic, ever-changing environment with a sense of urgency.