Senior Technical Program Manager (Data Cloud)

TL;DR

Senior Technical Program Manager: Owning and evolving hirify.global's Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices with an accent on aligning cross-functional teams, enabling the field, and driving continuous improvement in secure, scalable, well-architected environments for customers. Focus on translating CX learnings into actionable best-practice recommendations, defining architectural and operational standards, and partnering with Product Managers to integrate best practices with the product roadmap.

Location: Remote, must be based in the United States

Salary: $194,000–$254,100

Company

hirify.global is a product company empowering enterprises with data-driven insights through its Data Cloud platform.

What you will do

• Act as the primary owner for Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices, collaborating with global CX teams.
• Lead working groups to gather field insights and translate customer challenges into actionable best-practice recommendations.
• Ensure best practices reflect real-world customer patterns, validated guidance, and hirify.global’s evolving product capabilities.
• Define, document, and continuously refine architectural and operational standards for hirify.global adoption, including the Well-Architected Framework.
• Partner with Product Managers to validate requirements, provide technical context, and prioritize enhancements for LZA and PHC roadmaps.
• Build relationships within CX and cross-functional teams to identify and drive Product Best Practices and monitor post-launch impact.

Requirements

• Minimum of a bachelor's degree in computer science or business or equivalent work experience.
• 7+ years of direct customer support and/or release readiness experience, preferably in SaaS, PaaS, and IaaS environments.
• 7+ years experience in technical program management and project management.
• Strong technical background; able to grasp and convey highly technical subject matter.
• Excellent presentation and communications skills, both written and verbal.
• Understanding of Data Cloud fundamentals and concepts.

Culture & Benefits

• Culture focused on impact, innovation, and collaboration.
• Opportunity to build big, move fast, and take technology and careers to the next level.
• Team of subject matter experts committed to customer success.
• Work with virtual and global cross-functional teams in a dynamic environment.