Customer Success Sales Advisor

TL;DR

Customer Success Sales Advisor: Managing customer billing and account enquiries, guiding customers to succeed with products, and contributing to sales and retention targets. Focus on proactive customer engagement, problem-solving, and identifying cross-sell/upsell opportunities through phone support.

Location: Hybrid (Worcester, UK). Remote working is available on Saturdays, Sundays, and Fridays. Initial training is full-time from the office. Must be able to provide proof of eligibility to work in the UK. Relocation packages or sponsorship visas are not supported.

Company

hirify.global is an ecosystem of 40+ successful brands working together across regions to provide over 2.5 million customers with everything they need to succeed online.

What you will do

• Serve as primary contact for customer billing and account enquiries via phone.
• Handle customer requests via ticketing system as needed.
• Provide personalised support to maximise product value.
• Proactively engage with customers to recommend solutions aligned with business objectives.
• Collaborate with internal teams to resolve complex issues and enhance customer experience.
• Support sales and retention targets by identifying cross-sell/upsell opportunities.
• Maintain accurate records of customer interactions, updates, and outcomes in CMS and ticketing systems.
• Stay informed about product updates, industry trends, and customer feedback.

Requirements

• Proven experience in customer support, ideally in a phone-based role with exposure to a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport with customers and provide solutions that drive customer success.
• A customer-centric mindset with a passion for delivering exceptional service.
• Must be able to provide proof of eligibility to work in the UK.
• Relocation packages or sponsorship visas are not supported.

Culture & Benefits

• Diverse and inclusive culture.
• Access to flexible working opportunities, including remote options for certain days.
• Relaxed, collaborative atmosphere with motivational leadership.
• Employee perks, including an enhanced holiday scheme and a birthday bonus.
• Commitment to caring for the environment and each other (ESG efforts).