Account Manager (Renewal Specialist)

TL;DR

Account Manager (Renewal Specialist): Managing the renewal process for customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion with an accent on customer retention and revenue growth. Focus on proactively engaging customers 60-90 days in advance, understanding their needs, and securing contract renewals.

Location: Hybrid in London, UK

Company

hirify.global helps businesses earn and prove trust by monitoring and verifying security continuously.

What you will do

• Own the end-to-end renewal process for a portfolio of accounts in the up to 10 employees segment.
• Proactively reach out to customers 60-90 days prior to renewal dates.
• Conduct light discovery conversations to understand customer health, usage, and satisfaction.
• Build and maintain strong relationships with customers to ensure retention.
• Identify and surface expansion opportunities within your book of business.
• Maintain accurate records of customer interactions, renewal status, and forecasting data.

Requirements

• 1-3 years of experience in Sales Development, Customer Success, Account Management, or related customer-facing role.
• Proven track record of meeting or exceeding targets.
• Strong communication skills with ability to build rapport quickly.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Proficiency with CRM systems (Salesforce preferred).

Nice to have

• Experience in SaaS or technology industry.
• Previous experience in SDR/BDR, inside sales, or account management roles.
• Knowledge of compliance, security, or GRC (Governance, Risk, and Compliance) space.
• Experience with contract negotiations and renewal processes.
• Background in staffing, recruiting, or other relationship-driven industries.

Culture & Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks paid Parental Leave for all new parents.
• 25 days of Annual Leave per year and unlimited sick time.
• Remote workspace, internet, and mobile phone stipend.
• Commuter benefits for team members who attend the office.
• Virtual team building activities, lunch and learns, and other company-wide events!